Confidentiality statement

Cascades Tissue Group, a division of Cascades Canada ULC (herein referred to as “Cascades,” “we,” and “our”) welcomes you to its Website, the “Site.” This Confidentiality Policy outlines how your personal information is collected, used and shared when you visit or make a purchase on the Site

External links

You may have to leave our Site by clicking on certain links on our Site. We assume no responsibility for the privacy practices of these other websites and recommend that you read their privacy policies and terms of use carefully.
We therefore recommend you carefully read the privacy statement appearing on these websites in order to be able to make an informed decision about whether or not you wish to use them given their privacy practices.

Collection and use of your personal information

Personal information is information that can be used to personally identify you. The personal information may, for example, include your name, your e-mail address or your mailing address. If you wish to receive one or our publications, you must fill in the appropriate form, including your contact information. Please note that only the data that you agree to provide are collected the Site. You can cancel your subscription at any time, and ask us to stop using your personal information. When you browse the Site, we also automatically receive the Internet Protocol (IP) address of your computer, which allows us to get more details about the browser and the operating system you are using.
Except as indicated in this Confidentiality Policy, Cascades will not disclose, sell or lease to a third party without your permission any personal information provided to this Site unless required by law. If you send a request via e-mail from this Site, the personal information in this request will be made available only to employees of Cascades, its subsidiaries, who require it in order to respond to your request.

Services provided by third parties

Cascades, or you directly, may be required to share your personal information with third parties who provide services for our Site, including, but not limited to, hosting the Site, online payment, order delivery, optimization of our advertising strategies or e-mail transmission.
These service providers are only authorized to disclose or use your personal information in order to perform the services specifically required and necessary for you, on behalf of Cascades or as required by applicable legislation. These service providers are subject to confidentiality agreements and other legal requirements governing the use of personal information.
If you leave the Site or are redirected to a third party’s website or application, you agree that you are no longer governed by this Confidentiality Policy or the Site’s terms of use and you understand that your use of these third-party platforms is subject to the terms of use and confidentiality policies of such third parties.

It is important to remember that some service providers may be located or have facilities located in a different jurisdiction than yours or ours. If you decide to make a purchase and therefore a transaction, which requires the services of a third-party provider, your information could then be governed by the legislations of the jurisdiction in which this provider is located or those of the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed through a payment gateway located in the United States, the information belonging to you that was used to complete the transaction could be disclosed under United States legislation, including the Patriot Act.


When you make a purchase, it will be done through a direct payment gateway. The third party service provider will store your credit card information. This information is encrypted in accordance with the data security standard established by the Payment Card Industry (PCI-DSS). Information about your purchase transaction is retained for as long as necessary to finalize your order. Once your order is finalized, the details of the purchase transaction are deleted.
All direct payment gateways comply with PCI-DSS, which is managed by the PCI Security Standards Board, and is the result of joint efforts by companies such as Visa, MasterCard, American Express, and Discover.
The PCI-DSS requirements ensure the secure processing of credit card data by our Site and service providers.

Use of cookies

In certain cases, we receive information that cannot be used to specifically identify you, such as the type of Internet browser you use, the type of operating system you use, the Internet domain name and/or Internet service provider that you use to access this Site. We can use this data to improve our Site content and help us determine which features or services are more important to our users.

This type of data is collected by means of a standard technology known as “cookies”. Cookies are small data files that are downloaded to your computer when you visit a specific website. By assigning a unique data ID to each visitor, the website can recognize users of the website and monitor their use to better serve them the next time they visit. You can choose not to download cookies by deactivating the cookie function in your browser.

Changes to the Confidentiality Policy

Cascades reserves the right to change, without notice, this Confidentiality Policy if we deem it necessary. However, any change to this Confidentiality Policy will comply with applicable Canadian privacy legislation and will appear on this page.
For any questions or comments regarding this statement or Cascades’ practices for protecting personal information, please contact us at the following address:

– – –

General conditions of sale and use

Cascades Tissue Group, a division of Cascades Canada ULC (herein referred to as “Cascades,” “we,” and “our”) welcomes you to its website, the “Site.”
Please read the following terms of use carefully before using this Site:


The use of this Site means that you agree to the terms of use of this agreement (“Agreement”), as well as any future changes thereto.
The use of our products for any illegal or unauthorized purposes is prohibited, and you must not violate the laws of your jurisdiction when using the Site (including but not limited to copyright laws).

Changes to services and prices

We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without notice.
We shall not be liable to you or any third party for any change in price or service suspension or interruption.


Some products may be available exclusively through our Site. These products may be available in limited quantities.
Measurements and descriptions are approximative and are provided for practical use only. We have done our best to display as clearly as possible the colours and images of the products that appear on our Site. We cannot guarantee that your computer monitor will accurately reflect these colours. These illustrations are for information purposes only and may differ from the actual product appearance.
Cascades will not exchange or reimburse products sold on the Site.
We reserve the right to limit, in whole or in part, the sale of our products or services to anyone, in all geographic regions and jurisdictions. Any offer of any product made on this Site is void where prohibited.

Accuracy of billing and account information

You agree to provide current, complete and accurate order and account information for all orders made on our Site. You also agree to quickly update your account and other information, including your e-mail address, credit card numbers and expiry dates, so that we can complete your transactions and contact you as required.

Copyright and trademarks

Cascades is the owner of the material appearing on the Cascades Site, and retains the related copyrights. Unless otherwise indicated, no one is authorized to copy or republish, in any form whatsoever, any information found on the Site. No material from this Site or any other website belonging to Cascades, or run, licensed or managed by Cascades can be copied, reproduced, republished, downloaded, posted, transmitted or distributed through any means, with the exception of downloading a single copy of the material on a single computer for personal non-commercial purposes, subject to the preservation of any copyright or any other notice of exclusivity.
The name Cascades, the paper roll graphic and design of Cascades are all trademarks and/or service marks. No licence related to a trademark or service mark shall be granted with regard to any material found on the Cascades Site.


Cascades, its subsidiaries, divisions, administrators, directors, employees or representatives provide the Site and information “as is and in the place where they are available,” and Cascades disclaims all other warranties, declarations or provisions, including warranties as to product quality, operation, non-violation, usefulness, exhaustiveness, accuracy, currency, reliability and soundness of the information for a particular purpose. As well, Cascades cannot guarantee that the Site shall be available, that it will meet your needs, that access shall never be interrupted, that there will be no delays, no breakdowns, no errors, no omission or no losses during the transmission of information, that no virus or no contaminated or destructive entity shall be transmitted or that no damage could occur to your computer system. You alone are responsible for ensuring the protection and adequate back-up of data for your equipment and for taking reasonable and appropriate precautions for searching for computer viruses and other destructive entities. Certain jurisdictions do not allow the exclusion of implied warranties; therefore, the foregoing disclaimer may not apply to you.
Information appearing on this Site could contain technical inaccuracies and typographical errors. Changes may be made periodically to the information without prior notice.

Limitation of liability

Moreover, the existence of a link with a Site that does not belong to Cascades does not mean that Cascades recognizes or accepts any liability whatsoever as to the contents or use of said Site. When you access a non-Cascades website through this Site, please note that this other website is independent of Cascades and that Cascades has no control over the content of this Site. Moreover, the existence of a link with a website that does not belong to Cascades does not mean that Cascades recognizes or accepts any liability whatsoever as to the contents or use of said Website.


E-mail on the Internet

There is no fully secure method of transmission available on the Internet, and therefore there is no guarantee that information sent by this method will be secure. By using this Site, you agree that Cascades shall not, under any circumstances, be liable for any damage, loss, cost or expense directly or indirectly related to the transmission of confidential or personal information resulting from accessing or using the Site.

Use of the information

If people who visit this Site send us information through questions, comments, suggestions or other similar remarks on the content of this Site, this information will be considered non-confidential and Cascades will have no obligation whatsoever regarding this type of information. It will be free to reproduce, use, disclose and distribute this information to third parties without restriction. Moreover, Cascades shall be free to use all concepts, ideas, knowledge or techniques contained herein for any purpose whatsoever, including the development, production and marketing of products and services.

General terms of use

This agreement shall be governed and interpreted in accordance with the laws of the Province of Québec without giving effect to any principle related to conflict of laws. Should any provision in this agreement be contrary to the law, null and void, and non-binding for any reason whatsoever, said provision shall be deemed separable from this agreement and shall have no impact on the validity or the binding nature of other provisions.

Changes made to the terms of use

You can consult the most recent version of the terms of use at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these terms of use by publishing updates and changes on our Site. It is up to you to visit our Site regularly to check whether changes have been made. Your continued use of or access to our Site after the publishing of any changes to these terms of use constitutes your acceptance of such changes.

Copyright notice

This document is protected by copyright. All rights that are not expressly granted in this notice are reserved rights.