FAQ

Your questions, our answers

Frequently Asked Questions

Is it possible to buy the FluffTM and TuffTM stuffed animals?

Please note that the FluffTM and TuffTM stuffed animals are not sold in stores at the moment. However, we invite you to follow the Cascades Fluff & Tuff Facebook page, to subscribe to our newsletter and to check our information page about our stuffed animals to be informed of upcoming promotions, events and contests. Do not worry, we have other surprises for you. We thank you for your interest in Cascades family members!

There were no stuffed animals left during the last promotion

Our stuffed animals are always available in limited quantities during in-store promotions, and while supplies last. Make sure to check our Facebook page, our newsletter or our stuffed animals information page to know upcoming contests, events or promotions involving stuffed animals!

Are the new Cascades Fluff & Tuff® paper products as environmentally friendly?

Cascades Fluff® & Cascades Tuff® products are soft on nature*! All products have obtained at least one highly regarded environmental certification. As such, rest assured that all the fibres we use come from responsibly managed forests. For more information on each product certification, consult the Certifications section of our website.

* Products made from responsibly managed fibres.

Are Cascades Fluff & Tuff® Enviro products, which are made from 100% recycled fibres, made from recycled bathroom tissue?

Think again! Enviro products do not contain recycled bathroom tissue, but rather office paper, which is shredded, cleaned and whitened before being transformed into rolls such as those you have at home. Isn’t that clever? Another good reason to recycle your old paper!

Is it possible for soft products to be obtained from 100% recycled paper?

Absolutely, that’s exactly what is offered by the Cascades Fluff® Enviro product line. The time when recycled paper was rough is now a thing of the past! Thanks to our research and development efforts, it is now possible to obtain a product that combines quality and softness. It’s the best of both worlds!

Where can Cascades Fluff & Tuff® be found?

Cascades Fluff & Tuff® products are available across Canada! The best way to find a point of sale is by using our Merchant locator. You may also visit our Purchase online sectionand order your favourite products today!

Can I use Cascades paper towels in the microwave?

Using any type of paper product in a microwave carries a risk. Paper products can catch fire if used in cooking in microwave and are not recommended for use. We recommend you refer to your microwave’s user guide to determine whether it allows for paper towels to be used.

Are all Cascades Fluff & Tuff® paper products really made in Canada?

Absolutely! Cascades Fluff & Tuff® products are manufactured at our Cascades Tissue Group’s plants in Kingsey Falls or Candiac. Cascades is a Canadian-born company and is proud to offer quality local products

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