FAQ

Your questions, our answers

Frequently Asked Questions

Is it possible to buy the Fluff® and Tuff® stuffed animals?

Please note that the Fluff® and Tuff® stuffed animals are not sold in stores at the moment. However, we invite you to follow the Cascades Fluff & Tuff Facebook page, to subscribe to our newsletter and to check our information page about our stuffed animals to be informed of upcoming promotions, events and contests. Do not worry, we have other surprises for you. We thank you for your interest in Cascades family members!

Is it possible for soft products to be obtained from 100% recycled paper?

Absolutely, that’s exactly what is offered by the Cascades Fluff® Enviro product line. The time when recycled paper was rough is now a thing of the past! Thanks to our research and development efforts, it is now possible to obtain a product that combines quality and softness. It’s the best of both worlds!

Where can Cascades Fluff & Tuff® be found?

Cascades Fluff & Tuff® products are available across Canada! The best way to find a point of sale is by using our Merchant locator. You may also visit our Purchase online sectionand order your favourite products today!

Can I use Cascades paper towels in the microwave?

Using any type of paper product in a microwave carries a risk. Paper products can catch fire if used in cooking in microwave and are not recommended for use. We recommend you refer to your microwave’s user guide to determine whether it allows for paper towels to be used.

Are all Cascades Fluff & Tuff® paper products really made in Canada?

Absolutely! Cascades Fluff & Tuff® products are manufactured at our Cascades Tissue Group’s plants in Kingsey Falls or Candiac. Cascades is a Canadian-born company and is proud to offer quality local products

What is the size of each sheet of Cascades Fluff® toilet paper?

Each sheet of our Cascades Fluff® double or triple rolls toilet paper measures 9.9 cm by 10.1 cm.

What is Cascades Fluff® Enviro toilet paper made of?

Our Cascades Fluff® Enviro toilet paper is made of 100%-recycled fibres from institutions, businesses, offices, schools, and printing companies that we recover through several collection programs to give them a second life.

How is Cascades Fluff® Enviro toilet paper gentler on the environment?

The production of our Cascades Fluff® Enviro bathroom tissue, compared with the production of a product made from 100% virgin fibres avoids the consumption of 151,362 cubic meters of water and 2,790 metric metric tons of CO2*. In addition, thanks to its 100% recycled fiber content recycled fibers, it avoids the cutting down of around 64,000 trees every year**.

 

*Environmental safeguards are calculated on the basis of based on Cascades Tissue Group’s 2023 environmental performance industry average for tissue mills in North America (FisherSolve® , ©2023 Fisher International, a ResourceWise company).

**Figures based on the number of trees saved per tonne of recycled paper from the U.S. Environmental Protection Agency (EPA, 2017) and on Cascades Fluff & Tuff® ‘ sales in metric tons for the year 2023.

Can I recycle the packaging from Cascades Fluff & Tuff® paper products?

Help us make a difference for the planet with the end-of-life management of the 100%-recycled packaging for our Cascades Fluff & Tuff® bathroom tissue and paper towels. Please check with your municipality, as it may not be recyclable in your area.

What are Cascades Fluff & Tuff® bathroom tissue and paper towel packages made of?

The packaging for all Cascades Fluff & Tuff® bathroom tissue and paper towels are made of 100%-recycled plastic resin.

Is Cascades Fluff® Enviro toilet paper suitable for camping?

Our Cascades Fluff® Enviro toilet paper is biodegradable and safe standard septic tank systems. It is therefore the ideal companion for all your adventures in nature!

Is the quality of Cascades Fluff® Enviro toilet paper equivalent to that of other Cascades Fluff® products?

In addition to reducing pressure on forests, our Cascades Fluff® Enviro toilet paper meets the same quality standards as toilet paper made of virgin fibres. It is therefore subjected to the same softness and resistance testing to ensure its quality and effectiveness.

Is Cascades Fluff® Strong and Ultra toilet paper suitable for sensitive skin?

Our Cascades Fluff® Strong and Ultra toilet paper are suitable for all skin types, even the most sensitive! They are ideal for anyone who wants a durable, scent-free, dye-free toilet paper.

What is the difference between Cascades Fluff® Strong and Cascades Fluff® Ultra toilet paper?

Our Cascades Fluff® Strong product has been designed for anyone looking for a toilet paper that emphasizes strength by combining toughness and softness. For its part, Cascades Fluff® Ultra has been developed using TADe® technology, a manufacturing process that is unique in North America which provides superior-quality cushioned softness.

How does Cascades Fluff® Ultra toilet paper provide optimal comfort?

Thanks to TADe® technology, which provides it with superior-quality cushioned comfort, and the fact that it is two times thicker than conventional paper, our Cascades Fluff® Ultra product is the perfect choice for guaranteed comfort and softness!

What is the size of each sheet of Cascades Tuff® paper towels?

Each sheet of our Cascades Tuff® paper towels measures 27.4 cm by 13.7 cm.

What is the difference between Cascades Tuff® Enviro and Cascades Tuff® Econo paper towels?

Both paper towels are made of 100%-recycled fibres. Cascades Tuff® Enviro is available in rolls with multi-size sheets to deal with all kinds of situations. Cascades Tuff® Econo is exclusively available in large sheets; however, as its name suggests, it is more economical.

What are Cascades Tuff® Enviro and Econo paper towels made of?

Our Cascades Tuff® Enviro and Econo paper towels are made of 100%-recycled fibres from institutions, businesses, offices, schools, and printing companies that we recover through several collection programs to give them a second life.

How are Cascades Tuff® Enviro paper towels the kindest for nature?

Choosing Cascades Tuff® Enviro made from 100% recycled fiber instead of virgin fiber avoids the cutting of approximately 31,000 trees*, and saves the water volume of 24 Olympic-sized swimming pools**.

 

*Environmental safeguards are calculated on the basis of Cascades Tissue Group’s 2023 environmental performance relative to the North American tissue industry average (FisherSolve®, ©2023 Fisher International, a ResourceWise company).

**Figures based on the number of trees saved per ton of recycled paper from the U.S. Environmental Protection Agency (EPA, 2017) and on Cascades Fluff & Tuff® sales in metric tons for the year 2023.

Are Cascades Tuff® paper towels compostable?

Our Cascades Tuff® Enviro paper towels are CMA-W certified by the Compost Manufacturing Alliance. Our Cascades Tuff® Econo paper towels are CMA-S certified by the Compost Manufacturing Alliance. They are compostable in industrial and municipal facilities, but not in home composting. Please check locally, as facilities may not exist in your area.

How can I get a coupon for Cascades Fluff & Tuff® products?

Download our monthly coupon here!

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